When do ticket sales cut off and how do I manage the door or gate entry?

Unless you've set a specific cut-off time for your tickets to go off sale, the Eventfinda ticketing system will stop selling 3 hours and 40 minutes prior to the published start time of the event on that day.

You can change that cut-off time whenever you like in Eventfinda Pro and you can change it at the event level (all sessions, all tickets), at the session level (only that day/time) or at the ticket level.

Three hours prior to the published start time, an easy to use door list is emailed through to the address used when ticketing was set up. You can always add others (perhaps a venue person, a road manager, your security company) who will receive the list at the same time. To add them, login to Eventfinda Pro and click on Purchasers > Advanced > Event Team and add the email address to the Door Staff list.

You'll receive the door list which will have all purchasers' names and the unique 12 digit alpha-numeric ticket number next to their name. Simply check them off from the e-tickets they provide and let them in.

If you're interested in using one of our scanning options, contact the ticketing team here.

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